Welcome to MyTender (https://my-tender.co.za), a digital platform owned and operated by MyTender (“we,” “our,” “us”). This document outlines both our Privacy Policy and Terms of Use for users accessing our website and digital services.
Privacy Policy
1. Our Commitment to Your Privacy
At MyTender, we are dedicated to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and disclose your information through our website and related digital platforms.
2. Information We Collect
We may collect the following categories of information:
a. Personal Information
This includes data that identifies or can be used to identify you as an individual, such as:
- Full Name
- Email Address
- Phone Number
- Company Name
- Physical or Postal Address
- Payment Details (where applicable)
- Any other information voluntarily provided by you
b. Non-Personal Information
This includes data that does not directly identify you:
- Browser and device type
- IP address
- Pages visited on our website
- Duration of sessions
- Clickstream data
- Referring websites or sources
3. How We Use Your Information
We use your information for the following purposes:
a. To Deliver and Improve Services
- Process tender applications or registrations
- Provide technical and customer support
- Improve the performance and usability of our website
- Personalize your experience based on your activity
b. Marketing & Communication
- Send newsletters and updates
- Notify you about relevant opportunities or services
- Communicate changes to our policies or services
You may opt out of marketing communications at any time.
c. Compliance & Legal Obligations
We may use your information to:
- Meet legal or regulatory requirements
- Enforce our Terms of Use
- Resolve disputes and prevent fraud
4. Information Sharing and Disclosure
We do not sell or trade your personal information. However, we may share it with trusted third parties in the following cases:
- Service Providers: For hosting, analytics, payment processing, or technical support—only under strict confidentiality agreements
- Legal Requirements: In response to lawful requests from authorities or to comply with applicable laws and regulations
5. Use Across Digital Platforms
This policy also applies to any digital products or services we operate, including mobile applications, email campaigns, and social media integrations.
We may collect:
- Engagement data (clicks, shares, likes)
- Uploaded content
- Usage metrics across platforms
This information helps us improve user experience and target content more effectively.
6. Cookies and Tracking
We use cookies and similar tracking technologies to enhance user experience, gather analytics, and improve our services. You can adjust your browser settings to reject cookies if you prefer.
7. Data Security
We implement appropriate security practices to protect your personal data. While we strive to use commercially acceptable means to protect your data, no system is completely secure.
8. Your Data Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict data processing
- Request data portability
To exercise these rights, please contact us using the details provided below.
9. Policy Updates
We may update this policy periodically. The latest version will always be available at https://my-tender.co.za, with the updated effective date indicated at the top of this page.
10. Contact Us
If you have questions or concerns regarding our privacy practices, please contact:
Email: info@my-tender.co.za
Phone: +27 (0) 11 568 0956
Terms of Use
These Terms of Use govern your access to and use of the MyTender website and its services.
1. Acceptance of Terms
By accessing or using this website, you agree to comply with and be legally bound by these Terms. If you do not agree, please do not use our services.
2. Eligibility
You must be at least 18 years old or the legal age in your jurisdiction to use this platform. By using this site, you confirm that you meet this requirement.
3. Use of Services
You agree to use the website for lawful purposes only. Prohibited activities include:
- Uploading or submitting false or misleading information
- Attempting to gain unauthorized access to the site or its systems
- Disrupting or interfering with the website or services
4. Intellectual Property
All content on MyTender, including text, graphics, logos, and software, is the property of MyTender or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify any part of the website without written permission.
5. Account Registration
Some services may require registration. You agree to provide accurate information and to keep your login credentials confidential. You are responsible for all activities that occur under your account.
6. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of these external sites.
7. Termination
We reserve the right to suspend or terminate your access to the website at our sole discretion, without notice, for conduct that violates these Terms or is otherwise harmful to us or other users.
8. Limitation of Liability
To the fullest extent permitted by law, MyTender shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the website or services.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa.
10. Contact Information
If you have any questions about these Terms, please contact us:
Email: info@my-tender.co.za
Phone: +27 (0) 11 568 0956
By using this website, you confirm that you have read, understood, and agree to both the Privacy Policy and Terms of Use.
MyTender Refund Policy
Overview
At MyTender, we are committed to providing valuable access to tenders and helping your business grow. Our subscription plans are designed to offer flexible, high-quality services. Please review our refund policy carefully before subscribing.
1. Free Plan
The Free Plan is available at no cost and does not require any billing information. As such, no refunds apply.
2. Paid Plans (Starter & Premium)
We offer both monthly and annual billing options. Refund eligibility depends on the type of subscription:
2.1 Monthly Subscriptions
- Monthly plans ( Starter and Premium) are non-refundable once payment has been processed.
- You may cancel your subscription at any time, and access will remain active until the end of the current billing cycle.
- No partial month refunds or credits are provided for early cancellation.
2.2 Annual Subscriptions
- Annual plans ( Starter and Premium) come with a 7-day money-back guarantee from the date of initial purchase.
- If you are not satisfied with your subscription, you may request a full refund within 7 days of payment.
- After the 7-day window, no refunds or partial credits will be issued for the remainder of the subscription period.
3. Renewal and Cancellation
- Subscriptions automatically renew at the end of each billing period unless cancelled before renewal.
- You can manage or cancel your subscription at any time via your account settings.
- Cancellations take effect at the end of the current billing cycle.
4. Refund Request Process
To request a refund (where applicable), please contact our support team at info@my-tender.co.za with your account details and reason for the request. We aim to respond to all refund inquiries within 2 business days.
5. Pay-Per-Tender Feature
Payments made via the Pay-Per-Tender feature are non-refundable, as access is granted immediately after purchase.
6. Exceptional Circumstances
In rare cases such as technical errors, duplicate charges, or billing issues caused by MyTender, a refund or account credit may be granted at our sole discretion.